Case History

Renantis

Optimization of attendance management and corporate communications through a mobile app

Context

Renantis S.p.A. is one of the leading companies in the renewable energy sector, with a production of over 1420 megawatts distributed across Italy, the United Kingdom, France, Spain, the United States, Sweden, and Norway. The company requested the development of a mobile application to optimize attendance management, desk booking, and the distribution of corporate communications to employees.

The problem

Although Renantis already had a mobile application, it did not meet the company's needs, presenting several significant issues:

Difficult reservations
The previous app did not allow for simple and quick bookings, leading to frequent errors in desk assignments.
Unclear navigation
The app's interface was confusing, with a complex navigation that slowed down access to the main features.
Ineffective time tracking management
Users had difficulty clocking in correctly, with issues related to time synchronization and managing smart working.
Lack of timely notifications
The app did not send timely notifications about changes or company updates, leaving users without up-to-date information.
Limited support for data management
Managers did not have access to an effective tool to monitor and manage bookings and time tracking in real-time.

Users needed a smooth and simple user experience that would facilitate booking and the management of daily tasks.

Event Storming of the designed solution, mapping all the interaction flows of the app

The solution

Dynamic booking system

To simplify and speed up the booking process, the app automatically proposes a pre-filled reservation with the details of the last desk selected by the user, based on the chosen date.

This feature was implemented after gathering feedback during interviews, where users revealed that they often preferred the same desk.
In this way, the app reduces the number of choices to make and minimizes the number of clicks needed to complete the booking. Each booking field, such as location, floor, room, and desk, can still be easily modified, giving the user the flexibility to adjust the choice to their needs.

Booking flow wireframe

Time tracking functionality

Users can now easily clock in both at the office and remotely, thanks to the integration between the app and the time tracking system. The app allows users to record the start and end of their work, as well as mark the beginning and end of their breaks, all in a simple and intuitive way.
This feature enhances the time tracking experience for remote workers, ensuring that all working hours are accurately recorded, regardless of their location.

Remote time tracking flow wireframe

Push notifications

Users are promptly updated on any changes to their bookings and company news.

Notifications wireframe

Ticket creation functionality

The ticket creation functionality has been simplified to ensure quick management of requests. Users can now create a ticket by easily filling in the required fields in a clear and intuitive format. Thanks to this simplified interface, even the most complex requests can be managed with just a few clicks, significantly reducing wait times and improving operational efficiency.

Ticket creation flow wireframe

Results: a more autonomous and efficient experience

-40%

Reduction in ticket creation

+18%

Bookings

+22%

Average monthly time entries

What worked best?

Users are now more autonomous in managing their daily tasks, reducing the need for support.
The new interface has made it easier to use the features, improving overall satisfaction.
The improved features have reduced the execution times of operations, with a positive impact on business productivity.